Operational Management & Services

If you would like to speak with us about your visitor or leisure site, please do not hesitate to get in touch.

Management of Visitor Attractions

Our expertise lies in the seamless operational management of visitor attractions, under long-term contract arrangements, catering to a diverse range of clients. From family businesses to private companies, charitable institutions, and public authorities, we have successfully collaborated with various stakeholders.

At PSL, we prioritise collaborating closely with our partners, working hand in hand to achieve mutually agreed-upon targets. Our unwavering commitment revolves around delivering exceptional visitor experiences that prioritises safety and quality. Moreover, we possess a profound understanding of the importance of maximising income streams.

In our pursuit of excellence, we bring forth innovative and tailored solutions to address each client’s unique needs. Our team’s wealth of experience ensures that we not only meet income targets but also mitigate potential costly mistakes. With an unwavering dedication to success, we invest substantially in fulfilling our contractual obligations, taking on the associated risks to deliver outstanding results.

Trust PSL to elevate your visitor attraction to new heights.

We are actively seeking additional similar attraction management opportunities.

Vertigo Adventures Jump

Leisure Catering and Retail

Through our experience of managing visitor attractions PSL has developed considerable expertise in these key areas of ‘secondary spend’ income. Maximising the revenue from these avenues can often make the difference between success and failure for any business.

Across the Visitor Attractions we manage, PSL operates a range of restaurants, cafes, kiosks and vending outlets. Conkers, Springfield’s Adventure Land, Kent Life and the Cotswold Country Park and Beach are serviced by full on-site catering facilities that cover the requirements of general visitors as well as wedding and corporate clients. Conkers and Kent Life also operate themed retail areas and gift shops.

PSL’s knowledge of leisure catering is also enhanced through its ownership of the Bembridge Bakery and the Royal Esplanade Hotel – both situated on the Isle of Wight.
PSL’s Leisure catering and Retail management experience has been an important factor in giving clients the confidence to award the company new management contracts or consultancy projects.

Working In Partnership

PSL has a strong track record of working collaboratively with businesses and brands to achieve mutual product success.

Our team are led by our directors with extensive experience in staffing, managing, and evaluating developments for brands and businesses, ensuring that targets are met. We specialise in promoting both hands-on regulatory necessities and structured guest experiences, prioritising safety and regulatory compliance.

Whether you have ideas for events, festivals, grand openings, short-term experiences, or long-term goals, PSL is the perfect partner to bring them to life. With our expertise and attention to detail, we will create unforgettable experiences for your audience while optimising the marketed content toto ensure maximum visibility and reach.

Tourism Accommodation

PSL has considerable experience of the Tourism accommodation sector.
In Mike Stickland’s earlier career he held the position of M.D. of Rank Holidays and Hotels Development Division where his team identified the market opportunity to develop the highly successful Warner Holidays brand and evaluated the original sites for development. Mike was also heavily involved in property acquisition for Shearings Holidays and Haven Holiday Parks.

In October 2015 PSL acquired the 72 bedroom “Royal Esplanade Hotel” in Ryde on the Isle of Wight, from Shearings Hotels division. After an extensive refurbishment programme PSL will market and operate this historic listed hotel itself, offering business travellers and tourists and excellent accommodation base in the heart of Ryde, with restaurant facilities and new function and conference spaces.

Mike has also sat on the board, since concept, of Burnbake Lodges, which remains an ideal self catered escape for couples and families with hot tubs and nestled within some of Purbecks gorgeous woodlands.

Operational adherence to Compliance Regulations

PSL’s understanding of and adherence to statutory Compliance Regulations is a crucial aspect of our operations. As a visitor services management company with involvement in attractions, tourist accommodation, and catering outlets, we have developed expertise in ensuring safe and compliant operational delivery. We are well-versed in relevant Health and Safety legislation, including COSSH, Fire and general risk assessment, as well as environmental, health, and safe food production procedures.

Our extensive compliance experience gives clients the confidence to award us new management contracts or consultancy projects, knowing that we prioritise safety and regulatory compliance.